Focusing on the individual, the PEAR offers the following courses that enhances professional skill sets :
- The Color Code – The Color Code is the most revolutionary and accurate personality assessment. The Color Code helps participants understand who they are and how to build and maintain strong relationships in their personal and professional life. Take the basic Color Code assessment here:
- Communicating through the Storm – Serving the public can be rewarding but at times challenging. Individuals who are dealing with life obstacles come to you for answers and solutions. How do you effectively assist those who at times behave aggravated and impatient? This course will provide communication techniques to assist you in assisting your customer through his/her storm.
- Effective Communication – This course will increase a participant’s understanding of the fundamental concepts of effective communication. Effective communication can bridge the gap and create a path to greater understanding, stronger relationships and increased productivity.
- Understanding and Accepting Leadership – This course explores the theory, principles and practices of leadership. Participants will increase their understanding of the importance of leadership roles at all levels of an organization and how they can make a difference by accepting leadership opportunities.
- The Power of Discovery: The Courage to Lead, the Courage to Follow – This course explores leadership and followership; challenging the individual to find his or her place in both roles.
- The Dynamics of Followership – This course will define followership as well as explore how great followers create great leaders.
Focusing on the individual, the PEAR offers the following courses that enhances work-specific skill sets:
- Home Call and Personal Safety – Those who serve the public not only need customer service skills but also need to learn and practice those skills required to keep them safe in any environment. Participants will learn to improve their personal safety by utilizing the technique PASS – Prepare/Awareness/ Spacing/Security
- Interviewing and Investigations – This course helps employees gain insight into their investigative role, reviews basic interviewing and investigation techniques and explores the subject’s behavioral responses during an interview or interrogation.
- Introduction to Welfare Fraud – The California Department of Social Services recommends that new employees receive at least eight hours of initial training in welfare fraud prevention and detection. Utilizing curriculum approved by CDSS, this workshop introduces the new eligibility worker or fraud investigator to the challenge of protecting the welfare system from fraud and abuse.
- Detecting and Preventing Fraud – This workshop is designed to help eligibility staff identify applicants who are attempting to obtain benefits through fraudulent means. Methodology, case examples and investigative techniques demonstrate how to conduct a successful program.
- Empowering the Child: The Answer to Childhood Bullying – This course defines childhood bullying, identifies the common actions demonstrated by the victim, the bystander and the bully, and identifies the steps needed to empower a child who may become or is a victim of bullying.
Focusing on the Organization, the PEAR offers the following courses that assist in creating and maintaining a healthy organizational culture:
- Active Shooter Training – This course explores the prevention, assessment and reaction required to survive an active shooter incident.
- Conflict Management – Conflict in any organization can create a barrier to achieving desired results. This course will provide participants with the tools necessary to move from conflict avoidance to constructive conflict resolution.
- Diversity Awareness – Diversity Awareness is defined as “The consciousness of: differences and similarities of beliefs, cultures and ethnic groups of people.” Participants will discuss the importance of appreciating the differences in others while embracing the similarities.
- Teams: The Key to Success – This course explores what is needed to create and maintain a real team as well as the common obstacles that can detour a team from achieving organizational success.
- The Five Dysfunctions of a Team – In theory, teamwork is simple. We all know what teamwork requires. But in practice, true teamwork is one of the more difficult things to accomplish. This course offers a powerful model and actionable steps that can be used to overcome common hurdles and build a cohesive, effective team.
- Managing Change – This course will highlight the difference between change and transition. Participants will explore the three phases of transition as identified by author William Bridges. Participants in this course will also explore how people are the key to successful organizational change.
- Workplace Bullying – This course explores “Workplace Bullying,” a phenomenon that many organizations are dealing with in increasing numbers. The course will define Workplace Bullying and discuss why bullies bully. Participants will discover how Workplace Bullying impacts employees and the organization and methods to prevent and correct Workplace Bullying. Participants will also learn the role leaders and followers play in maintaining a bully-free organizational culture.
- Workplace Conflict: Be Aware and Be Prepared – The Occupational Safety and Health Administration (OSHA) recognizes workplace violence as an occupational hazard and identifies social and welfare workers as high-risk. Workplace violence has remained one of the top causes of death at work for over fifteen years. This course will explore conflicts experienced in the workplace to include bullying and violent threats and acts. The course will also cover workplace violence statistics, types of workplace violence, high-risk factors as well as investigating workplace violence and creating and implementing a workplace violence policy.
- Meetings that Matter – This 2-hour workshop introduces participants to current statistics that illustrate how ineffective meetings can be. To improve statistics, the PEAR Facilitators introduce a variety of options to increase employee engagement during organizational meetings. Pre, Post and during meeting responsibilities are identified to assist the leader in facilitating an effective meeting. Group norms, meeting roles as well legitimate reasons for holding a meeting are also reviewed and discussed. Team exercises are used to assist participants in the practical application of techniques taught.
The PEAR’s Leadership Academy for the Public Service Leader
The Leadership Academy encompasses three Modules: The Power of Discovery, The Public Service Leader, and Conquering Leadership Challenges. Each module addresses specific leadership skill-sets. As participants move through each module, the facilitators take great care to incorporate previous course content into current course content, ensuring a deeper understanding of all material. The following information describes each module in more detail.
Module 1: The Power of Discovery
Self-discovery is essential to the growth and development of every individual. True self-discovery allows an individual to recognize their strengths and talents as well as positively develop those behaviors that can limit their ability to be successful, personally and professionally.
Self-discovery is achieved when an individual can look in the mirror with honesty and integrity and answer the question, “Who am I?” The answer must include the individual’s successes, failures, lessons learned, productive and destructive behaviors and beliefs – in other words, true and full self-disclosure. Once an individual finds the strength and courage to identify and own who they are, he or she can begin to grow towards their full potential. Through a deeper understanding of “self,” comes a deeper understanding of others.
Module 2: The Public Service Leader
Research indicates public service leadership is uniquely complex. The public-service leader must satisfy multiple stakeholders, work within strict budget guidelines and staffing shortages, address public concerns of fraud, waste and abuse, all while providing much needed services to a vulnerable population.
The public-sector leader needs every advantage to meet today’s demands. Our course “The Courage to Lead, the Courage to Follow” will assist the public service leader in understanding there is a time to lead and a time to follow, regardless of official organizational titles. Recognizing and utilizing talent throughout the organization is key to achieving organizational performance standards.
The public-sector leader must also create a positive organizational culture, which includes addressing issues of diversity and ensuring the highest level of ethical standards. Our diversity and ethics courses highlight the importance of these issues and provides a sound foundation of information for the public-service leader.
Module 3: Conquering Leadership Challenges
While public-sector leaders face a number of challenges, researchers agree a variety of leadership skills are required to address a number of complicated situations experienced within public-sector organizations. Module 3 introduces conflict management techniques and change-leadership models to assist the public-service leader in tackling everyday challenges. The leadership series concludes with “Understanding Team Dynamics.” Recognizing and understanding the stages a team experiences allows the public-service leader to monitor and assess the team and individuals. It is only through teamwork that true public service is achieved.